Privacy Policy

At an999, we are committed to safeguarding the privacy and security of every user who interacts with our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you hold over your data. By accessing or using the an999 website at https://an999.bio, you acknowledge that you have read, understood, and agree to the practices described in this document.

This policy applies to all services offered by an999, including cricket betting, live casino games, slots, crash games, and any account management features. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

📂 Information We Collect

When you create an account, use our services, or interact with the an999 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identification document for account verification purposes.
• Contact information: email address, mobile number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction records, deposit and withdrawal amounts, and payment method identifiers (bKash wallet number, Nagad account reference, Rocket account reference). We do not store full payment credentials.
• Technical information: IP address, device type, operating system, browser version, session timestamps, and approximate geolocation derived from your IP address.
• Behavioural information: pages visited, games played, betting history, session duration, and feature interactions — used to improve service quality and detect irregular activity.

We collect information directly from you during registration, from your use of the platform, and automatically through cookies and similar tracking technologies described in Section 6 of this policy.

⚙️ How We Use Your Information

an999 uses the personal information we collect strictly for the following purposes:

• Account management: to create, verify, and maintain your an999 account, process your deposits and withdrawals, and fulfil our Know Your Customer (KYC) obligations under applicable guidelines.
• Service delivery: to provide access to cricket betting markets, live casino games, slots, crash games, and all other platform features you choose to use.
• Customer support: to respond to your queries, resolve disputes, and communicate important account or service updates in a timely manner.
• Security and fraud prevention: to monitor for unusual account activity, detect potential fraud, prevent money laundering, and protect the integrity of our platform and all users on it.
• Platform improvement: to analyse aggregated usage patterns, test new features, and improve the overall experience for Bangladeshi players across all device types.

⚖️ Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. The primary bases on which an999 relies include:

• Contractual necessity: processing your data is required to deliver the services you agreed to when registering an an999 account and accepting our Terms and Conditions.
• Legitimate interests: we process certain technical and behavioural data in our legitimate interest to maintain platform security, prevent fraud, and continuously improve service quality for all users.
• Legal compliance: we may process and retain certain data to comply with applicable financial, anti-money-laundering, and responsible gaming regulations, as well as to respond to lawful requests from competent authorities.

🤝 Data Sharing and Disclosure

an999 does not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Trusted service providers: we work with third-party technology partners (including payment processors, identity verification providers, and hosting services) who require limited access to your data to perform services on our behalf. All such partners are bound by strict confidentiality obligations and are prohibited from using your data for any other purpose.
• Legal obligations: we may disclose your information to regulatory bodies, law enforcement agencies, or courts when required by law, a valid legal process, or to protect the rights and safety of an999, its users, and the public.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the succeeding entity, subject to equivalent privacy protections.

Where data is shared with third-party providers, we ensure appropriate contractual and technical safeguards are in place before any transfer occurs.

💳 Payment Information and Local Methods

an999 supports bKash, Nagad, Rocket, and Upay for deposits and withdrawals — payment methods widely trusted by players across Dhaka, Chittagong, Rajshahi, Sylhet, and the rest of Bangladesh. When you use these services, we record transaction reference numbers and amounts to reconcile your account balance and confirm payment completion.

We do not store complete mobile banking PINs, OTPs, or full account credentials. Payment data is handled through secure, encrypted channels. We strongly recommend that you never share your bKash, Nagad, or Rocket PIN with anyone — including an999 support staff, who will never ask for it.

🍪 Cookies and Tracking Technologies

an999 uses cookies and similar technologies (including local storage and session tokens) to operate the platform effectively. Cookies are small data files placed on your device that help us recognise you between visits and maintain your session. We use the following types:

• Essential cookies: required to keep you logged in, maintain your session state, and process transactions securely. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: help us understand how users navigate the site, which games are most popular, and where technical issues may arise. Data collected is aggregated and anonymised.
• Preference cookies: store your language preference, display settings, and other personalisation choices so you do not need to re-enter them on each visit.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing an999 but may affect personalisation features.

🗄️ Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. Account information is typically retained for the duration of your active account plus an additional period required for audit, compliance, and dispute resolution purposes.

Financial transaction records, identity verification documents, and responsible gaming records may be retained for longer periods in line with applicable financial regulations. When your data is no longer required, we will securely delete or anonymise it.

✅ Your Rights and Choices

As an an999 user, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right of erasure: in certain circumstances you may request that we delete your personal data. Note that we may be required to retain certain data for legal or regulatory compliance even after account closure.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as our legal basis, subject to our overriding legitimate interests or legal obligations.
• Right to data portability: you may request that your personal data be provided in a structured, machine-readable format where technically feasible.

To exercise any of the rights listed above, please contact our support team at the email address provided at the end of this page. We will respond to verified requests within a reasonable time frame.

🔐 Data Security Measures

an999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits, and staff training on data protection best practices.

While we apply robust security controls, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users promptly and take all reasonable steps to contain the breach and mitigate its effects.

🚸 Protection of Minors

an999 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will promptly delete that data and close the associated account. If you believe a minor has registered on an999, please contact our support team immediately so we can investigate and act accordingly.

📝 Changes to This Privacy Policy

an999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services we offer. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the an999 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page periodically, especially before making deposits or providing additional personal information.

📬 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way an999 handles your personal data, please reach out to our support team. We are committed to addressing your inquiry promptly and professionally.