Responsible Gaming at an999
Your wellbeing comes first. We provide the tools and guidance you need to stay in control of your gaming experience.
At an999, we believe that gaming should always be an enjoyable, voluntary activity. We are committed to offering a safe and secure environment for all players in Bangladesh. Responsible gaming is not just a policy for us — it is a core value that guides every feature we build and every decision we make.
an999 strictly enforces a 21+ age requirement. Only players aged 21 and above may open an account and participate in any form of wagering on this platform. We use industry-standard age verification checks to ensure compliance, and we reserve the right to suspend any account where age or identity cannot be confirmed.
Gambling involves financial risk. Never wager money you cannot afford to lose. If gaming stops being fun, it is time to use our responsible gaming tools or reach out to our support team. For adults aged 21 and above only.
Our Responsible Gaming Tools
Temporarily or permanently exclude yourself from an999 if you feel gaming is harming your wellbeing.
Take a cooling-off break of 24 hours, 7 days, or 30 days at any time without closing your account.
Set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with.
Review your full betting and transaction history at any time to stay aware of how much time and money you spend.
Receive periodic on-screen reminders showing how long you have been playing and your net win or loss for the session.
Reach our dedicated support team 24/7 via email if you need guidance on using any responsible gaming tool.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. Recognising the warning signs early gives you the best chance to regain control. Be honest with yourself if any of the following apply:
- 1You spend more money or time gambling than you originally planned.
- 2You gamble to escape stress, loneliness, or emotional problems.
- 3You borrow money or sell belongings to fund your gambling.
- 4You feel irritable or anxious when trying to cut down or stop gambling.
- 5Gambling is affecting your work, studies, or relationships with family and friends.
If you recognise two or more of these signs in yourself, we strongly encourage you to use our self-exclusion or time-out tools immediately, or contact our support team for guidance. You are not alone, and help is always available.
How to Activate Responsible Gaming Tools
Setting up your responsible gaming preferences on an999 is straightforward. Follow these steps to put the right safeguards in place before your next session:
- 1Log in to your an999 account using your registered credentials.
- 2Navigate to Account Settings and select the Responsible Gaming section.
- 3Choose your preferred tool: deposit limit, time-out, or self-exclusion. Enter the parameters that suit your situation.
- 4Confirm your selection. Restrictions take effect immediately and cannot be reduced before the chosen period expires.
Need Help? Contact Our Support Team
We Are Here for You
If you believe your gambling behaviour is causing harm to yourself or your loved ones, please do not hesitate to reach out. Our dedicated support team is available around the clock to listen, provide guidance, and help you activate the right tools for your situation.
All conversations are handled with complete confidentiality. We take every request seriously and aim to respond within 24 hours, Bangladesh Standard Time (BST, UTC+6).
Email us at: [email protected]
Responsible Gaming — Frequently Asked Questions
Ready to Play Responsibly?
Enjoy all that an999 has to offer — cricket betting, slots, live casino, and more — while staying fully in control of your experience.